Refund policy

Refund Policy

At Quintez, we take pride in the quality of our products and want you to love your purchase. Please read our refund policy carefully before placing an order.

1. Refund policy
Due to the highly anticipated nature of our releases and limited product availability, we are unable to offer refunds or exchanges for non-faulty items. Please ensure you review product details, sizing guides, and order information carefully before completing your purchase.

2. Faulty or Damaged Items
If you receive an item that is faulty, damaged, or incorrect, we’re happy to offer a refund or replacement.
To be eligible: 

• You must contact us within 14 days of receiving your order.
• Provide your order number and clear photos showing the issue.
• The item must be unused, unwashed, and in its original packaging.

Once your claim is reviewed and approved, we will process your refund or send a replacement item.

3. How to Contact Us
To request a refund for a faulty or incorrect item, please email us at quintezuk@outlook.com with your order details and a description of the problem.